General Questions

These are common questions asked. If your question isn’t listed below, please contact us or drop us message. We will be happy to assist you.

Ordering at Chip Glam is easy! Simply click “Add to Cart” button in product’s page you want to purchase. You may check the content of your shopping cart any time by clicking “Cart” menu at the top of page. To remove an item from your cart, click remove icon. You may adjust quantity of any product in your shopping cart.

Currently we are accepting Paypal for online payment. For offline payment we are accepting bank transfer and OVO.

All product prices and shipping costs on Chipglam are quoted in US Dollars (USD). Using Paypal, it’s possible to switch currency to your local currency.

When you make a payment with bank transfer or OVO (available in Indonesia only), we will convert the amount to Indonesian Rupiah (IDR) based on current exchange rate.

If you would like to check the status of your order, please send an email to and include your name, email, and order number. We will reply with information of your order shipment.

On average, an order will take around 2-3 weeks to arrive, depends on the destination. It might be longer on holiday season like Christmas or New Year. But it will take no longer than 60 days to arrive.

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